Not just a tool.

Yes. Customeo connects to your systems via API or EDI to automatically retrieve your commercial data (invoices, BL, Incoterms).

We support the main ERPs:

- SAP, Oracle, Microsoft Dynamics
- Odoo, Sage, Cegid
- TMS: Generix, BluJay, Alpega

The objective: eliminate manual re-entries and speed up your flows.

You access the Customeo platform via a secure web portal to consult:

- Status of each statement (in progress, validated, in dispute)
- Complete history of exchanges with customs
- Supporting documents (DAU, Delta-E, certificates of origin)
- Automatic notifications for each status change

Your teams also receive alerts by email.

Unlike self-service software, Customeo is an expertise operated by:

- Our RDE experts take care of your declarations from start to finish
- You do not have to master complex schedules or regimes
- We take legal responsibility for compliance
- Human support available 24/7 to answer your questions

The platform is a management tool, not a data entry tool.

Your declarations are made by RDE experts (Registered Customs Representatives) certified by the French customs authorities.

Profile type:

- 10 to 20 years of experience in operational customs - Control of all regimes (import, export, transit, active development)
- Sectoral specializations (industry, retail, food, pharmaceutical)

You are supported by a dedicated contact person who knows your flows and your constraints.

Your Customeo contact person can be reached:

- By email and via the platform (response within 2 working hours)
- By phone for emergencies (24/7)
- In video for complex issues (audits, disputes, optimizations)

In case of unavailability, a backup expert takes over immediately.

Customs outsourcing allows SMEs and large groups to:

- Secure their regulatory compliance (99% compliance rate)
- Free up their internal teams to focus on strategy
- Access to certified RDE expertise and permanent regulatory monitoring
- Reduce the risks of tax adjustment during audits

Customeo by Derudder operates your entire customs function:
declarations, special regimes, controls and representation before the authorities.

A traditional commission agent processes your declarations on a case-by-case basis, often without visibility on progress or traceability that can be used over time.

Customeo operates your entire customs function. A dedicated RDE expert knows your flows and your sectoral constraints. Each declaration is monitored in real time via our platform, with an auditable history and reporting. We do not limit ourselves to executing: we secure your compliance, defend your positions in the event of an audit and inform you in advance of regulatory changes that impact your operations.

Where a traditional freight forwarder is a punctual contractor, Customeo is an operational partner that structures and secures your customs over the long term.

Yes, absolutely. Customeo intervenes exclusively in the customs function, regardless of your logistics organization. Your freight forwarder continues to manage the transport and coordination of physical flows, we take care of declarations, compliance and representation before the authorities.

Unlike a freight forwarder that integrates customs as an ancillary service, Customeo makes it its core business, with the level of expertise and traceability that this requires. This separation reinforces the quality of each link and gives you better visibility on your costs.

Our rates depend on the volume and complexity of your flows:

- Monthly flat rate for predictable volumes (from 100 statements/month)
- Reporting pricing for irregular flows
- Initial audit offered to analyze your needs

Contact us to get a personalized quote based on your real volumes.

The full start takes 4 to 6 weeks:
‍
1. Initial audit (1 week): analysis of your flows and identification of risks
2. Configuration (2 weeks): configuration regimes, schedules, schedules, ERP connections
3. Training (1 week): your teams learn to pilot via the platform
4. Go-live (1 week): we take care of your first declarations

For emergencies (ongoing audit, restructuring), we can start within 10 days.

To get started, we need:

- Your last customs declarations (last 3 months)
- List of your imported/exported products (tariff nomenclature if available)
- Your usual Incoterms and main suppliers/customers
- Access to your ERP or exports of commercial data

Our experts support you in collecting this information.

Customeo is the product brand dedicated to digital customs management from the Derudder Group.

Derudder, founded in 1905, is a historical player in transit and customs in France and Europe (180 crossing points). Customeo relies on this century-old expertise while offering a technological and transparent approach adapted to ETIs and large groups.

Yes, absolutely. Many customers combine:

- Derudder transport and logistics services (transit, warehousing)
- Customeo customs services (declarations, compliance, regimes)

This complementarity allows optimal coordination between your physical flows and your customs operations.