How much do your customs really cost?
Take back control of your customs operations.
with the 1st solution
Real-Time Smart Customs
✓ Full visibility on your declarations, regimes and controls
✓ 120 years of Derudder expertise at the service of your international performance
How much do your customs really cost?
Take back control of your customs costs,
with the 1st solution
Real-Time Smart Customs
Guaranteed by our experts, accelerated by AI.
Customeo operates your entire customs function: import/export declarations, management of special regimes, representation before the authorities and coordination of controls.
Our RDE experts take charge of your operations, supported by a digital platform that gives you visibility, traceability and management capacity in real time. You are in control. We take responsibility for compliance.
99%
15k+
100%
120
Secure your compliance,
reduce your customs costs
Customs controls are multiplying, regulations are constantly evolving, and classification errors cost hundreds of thousands of euros in adjustments. In an increasingly restrictive fiscal context, the smallest approximation incurs your responsibility.
Customeo secures your operations by operating your customs function with the rigor of RDE experts. From tariff classification to the management of suspensive regimes, we eliminate the risks that expose your business and optimize the levers that legally reduce your costs.
Audit penalties
Classification errors
Additional VAT costs
Overpayment of rates
Transit times
Storage costs
Human expertise at each stage
For 120 years, Derudder has managed the transit and customs of thousands of customers. By capitalizing on the expertise of its teams of declarants, we created Customeo, to facilitate your customs management.
2018
2020
2023
2024
2025
They trust
Us
“5 years ago, we made our declarations locally in each port, with a great disparity in management in terms of flow, quality and costs.”
“In the culture of our group, we always seek to work with the best, with great proximity to our suppliers.”
“For exports, our work plans are on the last day when not on D-1, so the priority for us is reactivity.”
““We have restricted goods and periods of strong pressure on flows. Derudder was able to be very responsive when our logistician could no longer guarantee our exports to sensitive countries.”
““At the time of Brexit, CUSTOMEO imposed itself on us thanks to its connection to our systems via API, allowing us from the UK to cover all of Europe.”
New challenges and solutions
to control your customs activity
Here we share our expertise on changes in the sector, through examples and concrete cases that encourage sector leaders to work with a customs partner independent of their logistics provider.
Your questions, our answers
Do you have any questions about Customeo? Here we've summarised the answers to the most common questions. For any other request, do not hesitate to contact us via the button below.
How does Customeo prepare a customs audit?
In the event of an audit, our RDE experts:
1. Centralize the complete history of your declarations (100% auditable)
2. Prepare the required supporting documents (DAU, proofs of origin, certificates)
3. Represent you to customs authorities
4. Defend your positions in case of dispute
Our customers have registered 99% declarative compliance and no major turnaround over the last 3 years.
What is the compliance rate guaranteed by Customeo?
Customeo guarantees 99% declarative compliance thanks to:
- Systematic double verification (classification, origin, value)
- Certified RDE experts with 10-20 years of experience
- Permanent regulatory monitoring (Delta-G, Delta-E, EU directives)
- Full traceability to justify each statement
In case of error on our part, we take care of the penalties.
How do you manage physical controls
(BAE in situ)?
Our teams prepare your controls in advance to limit the immobilization of your goods:
- Average treatment time: 45 minutes (vs 2 days on average sector)
- Direct coordination with customs officials
- Complete documentation and forecasting of points of vigilance
You are informed of the status in real time via our platform.
Your questions, our answers
Do you have any questions about Customeo? Here we've summarised the answers to the most common questions. For any other request, do not hesitate to contact us via the button below.
Does Customeo integrate with my ERP/TMS?
Yes. Customeo connects to your systems via API or EDI to automatically retrieve your commercial data (invoices, BL, Incoterms).
We support the main ERPs:
- SAP, Oracle, Microsoft Dynamics
- Odoo, Sage, Cegid
- TMS: Generix, BluJay, Alpega
The objective: eliminate manual re-entries and speed up your flows.
How can I follow my declarations in real time?
You access the Customeo platform via a secure web portal to consult:
- Status of each statement (in progress, validated, in dispute)
- Complete history of exchanges with customs
- Supporting documents (DAU, Delta-E, certificates of origin)
- Automatic notifications for each status change
Your teams also receive alerts by email.
How does Customeo differ from self-service customs software?
Unlike self-service software, Customeo is an expertise operated by:
- Our RDE experts take care of your declarations from start to finish
- You do not have to master complex schedules or regimes
- We take legal responsibility for compliance
- Human support available 24/7 to answer your questions
The platform is a management tool, not a data entry tool.
Your questions, our answers
Do you have any questions about Customeo? Here we've summarised the answers to the most common questions. For any other request, do not hesitate to contact us via the button below.
Who are the experts who manage my declarations?
Your declarations are made by RDE experts (Registered Customs Representatives) certified by the French customs authorities.
Profile type:
- 10 to 20 years of experience in operational customs - Control of all regimes (import, export, transit, active development)
- Sectoral specializations (industry, retail, food, pharmaceutical)
You are supported by a dedicated contact person who knows your flows and your constraints.
How do I contact my customs expert in case of emergency?
Your Customeo contact person can be reached:
- By email and via the platform (response within 2 working hours)
- By phone for emergencies (24/7)
- In video for complex issues (audits, disputes, optimizations)
In case of unavailability, a backup expert takes over immediately.
Your questions, our answers
Do you have any questions about Customeo? Here we've summarised the answers to the most common questions. For any other request, do not hesitate to contact us via the button below.
Why outsource customs management?
Customs outsourcing allows SMEs and large groups to:
- Secure their regulatory compliance (99% compliance rate)
- Free up their internal teams to focus on strategy
- Access to certified RDE expertise and permanent regulatory monitoring
- Reduce the risks of tax adjustment during audits
Customeo by Derudder operates your entire customs function:
declarations, special regimes, controls and representation before the authorities.
How does Customeo differ from a traditional customs broker?
A traditional commission agent processes your declarations on a case-by-case basis, often without visibility on progress or traceability that can be used over time.
Customeo operates your entire customs function. A dedicated RDE expert knows your flows and your sectoral constraints. Each declaration is monitored in real time via our platform, with an auditable history and reporting. We do not limit ourselves to executing: we secure your compliance, defend your positions in the event of an audit and inform you in advance of regulatory changes that impact your operations.
Where a traditional freight forwarder is a punctual contractor, Customeo is an operational partner that structures and secures your customs over the long term.
Can I keep my current logistics freight forwarder?
Yes, absolutely. Customeo intervenes exclusively in the customs function, regardless of your logistics organization. Your freight forwarder continues to manage the transport and coordination of physical flows, we take care of declarations, compliance and representation before the authorities.
Unlike a freight forwarder that integrates customs as an ancillary service, Customeo makes it its core business, with the level of expertise and traceability that this requires. This separation reinforces the quality of each link and gives you better visibility on your costs.
Your questions, our answers
Do you have any questions about Customeo? Here we've summarised the answers to the most common questions. For any other request, do not hesitate to contact us via the button below.
How much does Customeo cost?
Our rates depend on the volume and complexity of your flows:
- Monthly flat rate for predictable volumes (from 100 statements/month)
- Reporting pricing for irregular flows
- Initial audit offered to analyze your needs
Contact us to get a personalized quote based on your real volumes.
How long does it take to get started with Customeo?
The full start takes 4 to 6 weeks:
1. Initial audit (1 week): analysis of your flows and identification of risks
2. Configuration (2 weeks): configuration regimes, schedules, schedules, ERP connections
3. Training (1 week): your teams learn to pilot via the platform
4. Go-live (1 week): we take care of your first declarations
For emergencies (ongoing audit, restructuring), we can start within 10 days.
What documents should I provide to get started?
To get started, we need:
- Your last customs declarations (last 3 months)
- List of your imported/exported products (tariff nomenclature if available)
- Your usual Incoterms and main suppliers/customers
- Access to your ERP or exports of commercial data
Our experts support you in collecting this information.
Your questions, our answers
Do you have any questions about Customeo? Here we've summarised the answers to the most common questions. For any other request, do not hesitate to contact us via the button below.
What is the link between Customeo and Derudder?
Customeo is the product brand dedicated to digital customs management from the Derudder Group.
Derudder, founded in 1905, is a historical player in transit and customs in France and Europe (180 crossing points). Customeo relies on this century-old expertise while offering a technological and transparent approach adapted to ETIs and large groups.
Can I work with Derudder for transport AND Customeo for customs?
Yes, absolutely. Many customers combine:
- Derudder transport and logistics services (transit, warehousing)
- Customeo customs services (declarations, compliance, regimes)
This complementarity allows optimal coordination between your physical flows and your customs operations.